Legal

Privacy Policy

Last updated: November 2, 2026

This Privacy Policy explains how Multiweb Pro (“we,” “us”) collects, uses and protects information when you visit multiwebpro.com or contact us. Multiweb Pro is the international brand of Riquezas Multimedia, operated by Editorial Riquezas SRL, La Paz, Bolivia.

1. Information we collect

  • Information you give us: when you fill out our contact form we collect your name, email address, business name or website, the service you're interested in and your message.
  • Call bookings: when you book a call through our scheduling tool (Calendly), we receive your name, email address, the date and time you choose, and your answers to the booking questions (your business or website, the service you need and, optionally, your phone or WhatsApp number).
  • Conversations: information you share when you contact us by WhatsApp, email or video call.
  • Usage information: through Google Analytics we collect information about how visitors use our website, such as the pages you visit, your approximate location (country and city), your device and browser type, how you found us, and actions such as sending a form or opening our booking calendar. We use this information in aggregate to understand and improve our website; it does not tell us your name.
  • Technical information: our hosting and security providers automatically process data such as your IP address, browser type and the pages you visit, to keep the site secure and working well.

2. How we use your information

We use your information to reply to your messages, schedule and hold the calls you book, prepare quotes, deliver the services you hire, measure and improve our website, protect it against spam and abuse, and meet our legal obligations. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

3. Cookies

Our website uses cookies that are needed for it to work and stay secure, and analytics cookies from Google Analytics (installed through Google Site Kit) that help us understand how visitors use the site. Embedded YouTube videos load in privacy-enhanced mode. When you open our booking calendar, Calendly may also set its own cookies. We do not use advertising cookies. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's opt-out browser add-on.

4. Third-party services

We rely on trusted providers to run this website and our services, including our web hosting provider (Hostinger), Cloudflare (security and performance), Google (Google Analytics, Google Search Console, YouTube video embeds, web fonts and Google Meet for video calls), Calendly (call scheduling), and WhatsApp when you choose to contact us that way. These providers process information under their own privacy policies.

5. How long we keep information

We keep personal information only as long as needed for the purpose it was collected for — for example, to complete a project or answer your inquiry — or as required by law. You can ask us to delete your information at any time.

6. Security

We use reasonable technical and organizational measures to protect your information, including encrypted (SSL) connections. No method of transmission or storage over the internet is 100% secure, but we work to protect your data and limit access to the people who need it.

7. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict how we use it, receive a copy of it, and withdraw your consent. California residents have the right to know what personal information we collect, to request its deletion or correction, and to opt out of its sale or sharing (we do not sell or share it). We will not discriminate against you for exercising these rights. To make a request, email us at [email protected].

8. International data transfers

Our team is based in Bolivia, and our service providers may process information in other countries, including the United States. By contacting us, you understand that your information may be transferred to and processed in these countries.

9. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the date at the top.

11. Contact us

Questions about this policy or your information? Email [email protected] or message us on WhatsApp (+591 7123 7054).